Global Teams > Blog > Global Practices

Cross-country Differences in Hotel Guest Satisfaction: #LostinTranslation

September 26, 2014

My intercultural experience from the hotel sector started out during my college years, where I worked as room service and night porter for a couple of years. Our guests came from all over the world and had different expectations as to what was good customer service. Scandinavians preferred to be allowed to take care of […]

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Scheduling in a global context

July 14, 2014

“Time of day” becomes irrelevant when competing globally. We schedule our workday according to when people are available – at anytime of day anywhere. We did a workshop recently with a group of Bangladeshi IT professionals – and as one participant said: the concept of a 9am-5pm working day has long gone. You have to […]

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The Global Project Manager

July 7, 2014

Standard project management needs to be adjusted to achieve the objectives of good project management in a non-western culture. Several recent studies have documented this in a number of African countries. This makes the role of the project manager central and complex in a global context. Effective managers of projects must understand and apply the […]

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Global Dentistry in Dubai

June 8, 2014

Every time I go to my dentist here in Dubai, he makes some interesting comment about how dentistry is different here – his job, the patients, and the issues he sees are all impacted. I never thought dentistry could be so interesting! Suddenly I’m intrigued because it hits my intercultural nerve. First, there are technical […]

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